Returns & Exchanges

At Zens, we want you to be completely satisfied with your home sanctuary, which is why we offer a 30-day return window for all unused items in their original packaging. We strive to make the process as seamless as possible to ensure your peace of mind while shopping for your living space.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Carefully pack the items in their original boxes with all protective inserts to prevent damage during transit, then attach the provided prepaid shipping label.

• 3.
  Ship the Items

  Drop off your package at any authorized carrier location or schedule a pickup; ensure the tracking number is saved for your records.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, your refund or exchange will be processed within 5-7 business days to your original payment method.