Frequently Asked Questions
Everything you need to know about creating your dream home with Zens.
What is the average shipping time for furniture?
Standard shipping usually takes between 5 to 10 business days. For larger furniture pieces, our white-glove delivery service may take up to 14 business days to ensure safe transport and assembly.
Do you offer a warranty on your decor and furniture?
Yes, all Zens furniture comes with a limited 1-year warranty covering manufacturing defects. Home decor items are covered by a 90-day satisfaction guarantee.
What is your return policy?
We offer a 30-day return window for most items in their original packaging. Please note that a restocking fee may apply to oversized furniture returns.
Are the materials used in your products sustainable?
At Zens, we prioritize sustainability. Many of our collections feature FSC-certified wood, recycled textiles, and non-toxic finishes to ensure your home is both beautiful and eco-friendly.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for larger purchases.